Record high results in Telecommunications National Customer Satisfaction Survey

Holly Morgan (ARN)21 July, 2015 09:10

Australians are particularly satisfied with their telecommunication providers according to the latest survey from Communications Alliance.

The telecommunications industry body commissioned the tenth survey in a quarterly series from Roy Morgan Research.

Results found a record high in the number of customers satisfied, very satisfied or neutral about the service they receive.

High increases were recorded across overall satisfaction, satisfaction with complaint handling, the ease of understanding bills and contacting service providers…

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